You have a question, a doubt?
Welcome to our Frequently Asked Questions, which lists the most frequently asked questions by our users . We understand that you may have questions, concerns or need additional information, which is why we have made sure to answer them as clearly as possible. We hope this will save you time and find the answers you need in no time. Organized by categories , it will make it easier for you to find.
If you did not find a precise answer there, do not hesitate to contact us directly. We understand that each user may have unique concerns or specific questions, which are not covered by our Frequently Asked Questions. If necessary, we encourage you to contact our team directly, who be to help you.
We strive to keep our Frequently Asked Questions up-to-date, regularly adding new relevant and frequently asked questions, or updating our answers to reflect the possible changes in our company policies, etc.
Our Frequently Asked Questions is a valuable tool for you : if you have any suggestions for improvement of it, or need additional assistance, contact us!
The CHEBCO team
- a opposition in progress on your bank card
- an error in the bank details provided (check them carefully!)
- a ceiling exceeded (the maximum authorized threshold per month may have been reached, contact your bank to verify this or consult your banking application, if applicable)
There may also be technical errors :
- a technical error on our site (this can happen, our apologies in advance!). If so, check it with us or try again later.
- a problem related to the authentication of your means of payment (the 3D verification may have failed, for example)
- bank card
- gift card
A first payment, corresponding to 25% of the purchase, is due on the day of the order. The following installments will be debited automatically .
To know the deadlines before adding the product to the basket, click on "Find out more" (in the section "Enjoy many advantages"): all the conditions of eligibility for this service will be specified there.
It requires an additional verification of the identity of the cardholder at the time of online payment: the cardholder is asked to enter a password or a unique PIN code for each transaction, at the time of redirection to an additional verification page .
If verification is successful, the transaction is authorized and the cardholder is redirected to a purchase confirmation page .
Although it may seem tedious or slow to make an online purchase, 3D Secure has become a security standard for online payments.
- use a credit card with a physical security key (small electronic device) that can be used to generate a unique code with each transaction
- use an instant messaging system : Some issuers allow users to receive a verification code through a messaging system like WhatsApp or Facebook Messenger
- use a personal password : some issuers allow you to configure a personal password to complete the 3D Secure verification process
- contact the bank : if none of the options are possible for you, you can contact them to find out about the possible options.
In the event that you cannot find a country , please send us an email indicating 1) the details of your order (prices vary according to weight) and 2) your full postal address and 3) your phone number. These elements will allow us to find out as soon as possible about the corresponding transport costs and to provide you with a solution to finalize your order with us.
- home delivery
- Express Delivery
- delivery to a relay point of your choice
It will be necessary to contact us by mail or by telephone beforehand to choose this option. We will then give you the exact address to pick up your package.
If applicable, consider:
- make an appointment in advance , during opening hours (Monday to Friday from 9:30 a.m. to 11:30 a.m. and from 1:30 p.m. to 5 p.m., except public holidays)
- Bring your ID
- bring a means of payment such as cash or check (no credit card terminal on site)
- delivered to your home via DPD: 24/48h (working days)
- delivered in Relay point: 24/48h (working days)
- delivered by Express via Chronopost: 24 hours (if order placed before 1 p.m.)
- collected directly from our logistics warehouse: within half a day by appointment only (if parts are available)
My order is incomplete, what should I do?
We invite you to familiarize yourself with the procedure that must be followed by consulting the article dedicated to this subject on our Blog, entitled “ in a CHEBCO order »
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