General provisions. These general conditions prevail over any other conditions of purchase unless expressly and formally waived by CLUZI.

Delivery – Transportation. Delivery times are indicative, they can in no way engage the responsibility of CLUZI. The buyer insures the costs and risks of transporting the goods sold after delivery. He is required to declare any claim to the carrier within the legal deadlines.


Do you want to exchange an item?
Please note: the return procedure is an integral part of the general conditions of sale of

You can return one or more parts to us within 7 days of receiving your order. In any case, please contact us by email at the following address: [email protected], along with a photo of the preparation voucher and the documents received.

Steps to follow
Return your part to its original packaging and place everything in a NEW BOX or its BOX USE DURING TRANSPORT
ATTENTION: Never stick the shipping label DIRECTLY on the product

Block your part so that it does not move during transport. Use crumpled paper or bubble wrap to avoid any risk of damage.
We recommend that you pay particular attention to the wedging of heavy and/or fragile parts that will be transported in difficult conditions. Make sure that the part is well immobilized in the box.

Don't forget to enclose your preparation voucher.

Close your package with packing tape to consolidate it and avoid any risk of it opening during transport.

Specify on the card "RETURN" to the following address:
2bis, chemin de fretay


To be accepted, the piece must be in perfect marketable condition.

If your request is out of time and/or if the original packaging has been torn, marked, repainted, taped and/or if the product has been used, or shows assembly traces or is damaged, your return will be refused.

Responsibility. Our company cannot be held responsible in the event of deterioration, loss or theft of documents entrusted to it, both during the execution of the order and during transport.
The purchase and / or installation of parts that do not comply with the legislation in force in the geographical area considered cannot (wind) be blamed on us because they are made under the full responsibility of the decision-maker even in the event of material or human damage. .

Payment Terms. According to the law of 31. 12. 92, article 7 paragraph 2 of the general conditions of sale becomes: Any unpaid amount automatically bears, after formal notice, interest from the due date of the debt, on the basis of one and a half times the legal interest rate. No discount is granted for early payment. Invoices are payable directly to CLUZI.

Retention of title. All merchandise delivered by CLUZI remains its property until full payment has been made by the buyer. In the event of non-payment of an invoice on the due date, all of its claims on the buyer, in respect of the other deliveries made, will become immediately and automatically payable, without prior formal notice, and the goods corresponding to the invoices unpaid will be immediately returned to the seller. The purchaser may under no circumstances demand the continuation of the definitively terminated sales contract. If the buyer neglects to spontaneously return the goods after a payment incident, it would be enough to compel him to do so with an interim order. In the event of non-execution of the sale by the buyer, all deposits possibly collected by the seller shall remain definitively acquired as damages.

Jurisdiction. In the event of a dispute, the court of EVRY and French law alone have jurisdiction, even in the event of multiple defenders or warranty claims.